Privacy Policy Statement

We are committed to respecting your privacy and protecting your data. This policy outlines how we handle your information in accordance with Australian law and data protection standards.

Information We Collect

We collect only the information necessary for providing services, managing accounts, and responding to your inquiries.

• Contact details submitted through our forms, such as name, email address, or phone number, are used to facilitate communication.
• Business or company information shared by you to request custom reports or insights is handled with strict confidentiality.
• Website usage data, like pages visited and interactions, is used to analyse website performance and improve user experience.
• Feedback or communication records, including messages or emails exchanged, are stored for service improvement and client support.

How We Use Data

Your data is handled for clear, legitimate reasons, always respecting your privacy and consent preferences.

• To respond to your queries or provide requested market insights and reporting services.
• For account management, communication, and fulfilling contractual obligations you have with us.
• To analyse aggregated usage patterns and improve our services or website.
• To comply with lawful requests and regulatory obligations within Australia.

Legal Grounds For Processing

We only process your information in accordance with required Australian privacy laws.

Lawful grounds include your given consent, necessary performance of a contract, legitimate business interests, or compliance with legal obligations.

Sharing Information

We do not sell your information. Data is disclosed only as required to support business operations or comply with law.

• Information may be shared with trusted service providers who support essential business operations such as IT maintenance or communications.
• Data may be disclosed if required by law, court process, or to protect the rights and safety of others.
• Aggregated, non-identifiable information may be shared in reports or market overviews for industry analysis.

Data Security

Your information is protected by technical and organisational measures designed to minimise risk of loss, misuse, or unauthorised access. We regularly review and refine data protection protocols to ensure they meet or exceed industry standards. Client data is stored only as long as required for our services or by legal obligations.

Your Rights

Australian privacy law provides you with certain rights regarding your information.

• You may request access to or correction of your stored personal information at any time.
• You can object to certain uses, request deletion, or withdraw consent where applicable.
• You have the right to request a copy of your personal data in a portable, machine-readable format.
• To exercise these rights, contact us using the details in the contact section below.

Cookies & Tracking

Our website uses cookies to support technical functionality and analyse site usage. For full details, refer to our Cookies Policy.

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Contact

To raise questions about this privacy policy or your data rights, please reach out to us directly using these channels.

Changes to Our Policy

We periodically update our privacy practices to comply with regulations or improve transparency. Updated versions are published on this page.